Refund policy

Returns & Refunds Policy

We want you to love your purchase from Azure Esperance. This policy applies to online purchases made through our website.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If an item is faulty, damaged, unsafe, incorrectly described, or does not do what it is supposed to do, you may be entitled to a repair, replacement or refund under Australian Consumer Law.

Nothing in this policy limits your rights under Australian Consumer Law.

Change of Mind Returns

We offer change-of-mind returns within 30 days of receiving your order.

To be eligible, items must be unused, unopened, in their original packaging and in a resaleable condition. Proof of purchase is required.

For hygiene reasons, we cannot accept change-of-mind returns on opened or used beauty, skincare, body care, wellness or personal care products.

Sale items and gift cards are not eligible for change-of-mind returns.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is faulty, damaged, incorrect or not as described.

We may ask for photos, proof of purchase, or for the item to be returned so we can assess the issue.

If the item has a major fault, you may choose a refund or replacement in accordance with Australian Consumer Law. If the issue is minor, we may offer a repair, replacement or refund.

Returns Process

To request a return, please contact us at admin@azureesperance.com.au before sending your item back.

Items sent back without first requesting a return may not be accepted.

Return Shipping

For approved change-of-mind returns, return shipping costs are the responsibility of the customer.

If your item is confirmed to be faulty, damaged, incorrect or not as described, we will cover reasonable return shipping costs where required under Australian Consumer Law.